MONDIAL PACK, in addition to guaranteeing its new machinery both in the mechanical parts and in the electronic parts, provides training for customers and new machinery operators,
direct technical assistance, urgent technical assistance by telephone, network assistance with remote connection between the machine and our technicians. Video assistance.
Some services are aimed at emergencies, but our company policy is to prevent and periodically maintain the production lines to avoid problems and loss of productivity.
Macchinari tecnologicamente innovativi, grazie al collegamento del macchinario in rete, con la TELE ASSISTENZA il macchinario da remoto è connesso con i nostri tecnici per i monitoraggi di eventuali criticità e risoluzione in tempo reale.
Thanks to the new generation smartphones, with the video call application, we can visually interact with you by personally seeing the machinery for better personalized assistance.
Thanks to the annual SUBSCRIPTION we will carry out regular and scheduled assistance directly with our best technicians in your company, to guarantee maximum constant and personalized tuning of the machinery over time.
Upon delivery and installation of the new machinery, directly in the customer's factory, as soon as the new machine has been tested, we proceed with our expert employees to train your personnel responsible for production and maintenance, explaining the operation, use, cleaning and rules for making the machinery safe.
Each new machine is supplied with an operating and technical manual in needed language. Technical part with вшфпкфьы, part relating to the instructions for use, maintenance manual with the list of spare parts for current use. Finally, the instructions concerning how to clean and maintain maximum hygiene of the machinery.
MONDIAL PACK tests all the machinery directly in its production factories, Customers are directly invited to these tests who, in the final phase, can directly understand the functioning according to the requested customization.
MONDIAL PACK, with its staff of technicians, installs and tests the new machinery directly at the factory of the customer, testing at full capacity with the customer's production workers, explaining all the functions and operating methods of the new packaging plant.
On the basis of production needs, MONDIAL PACK machinery can be integrated with new additional or innovated functions to keep your machinery always performing and up-to-date over time. Based on your new specifications, we will study and customize the entire production line with our specialized technicians.
MONDIAL PACK offers all customers the supply service of accessories and spare parts, always available in its component warehouses, even for urgent orders. For each machine, we suggest the basic annual supply of spare parts for the customer's internal use, based on the quantities and actual working hours of the plant.
